Hilly Jacklin had wanted to own a house for years, and the one she finally found was beyond her wildest dreams: a Victorian-style duplex, built in 1895, in Hannibal, Missouri. Half, she would be able to rent to help her afford the mortgage. The other side, she would live in herself.

These are unparalleled times, but NeighborWorks America remains committed to creating opportunities for people to live in affordable homes and strengthen their communities, says Kim Drayton, principal member of Thrive Inspire Inc. Drayton led a course on remote homeownership counseling during NeighborWorks' Virtual Training Institute, offering pointers to help housing counselors embrace remote counseling. 

You can't shelter in place if you don't have a place to shelter, says Stacie Birchett, vice president of external affairs at the Better Housing Coalition. The Richmond, Virginia-based NeighborWorks organization is working to ensure their residents are able to keep their housing during a time when many are losing jobs or working fewer hours due to COVID-19. 

Economic hardships are changing the way we live, according to a new NeighborWorks America survey released on July 16. The survey, conducted annually, examines Americans' feelings and behaviors when it comes to housing and personal finances.

Cleartech Group, an IT solutions business in Leominster, was named the Small Business Administration's Minority Owned Small Business of the Year for the state of Massachusetts. Tony Fields, a veteran who opened Cleartech in 2017, says his business received the award because of his growth, customer service and dedication to community service. 

Americans are facing unprecedented challenges due to COVID-19. Even with some HUD-approved housing counseling agencies shuttered or operating at reduced capacity, counselors can still help clients stabilize their housing. Telephone and virtual counseling can be added to the agencies' service delivery model.

During this time of crisis, remote counseling supports social distancing practices. The physically impaired, immuno-suppressed, seniors, and those who either prefer not to or cannot commute have much to gain.

A good budget can help when the unexpected occurs. But when you suddenly lose income, as many families have in recent months, a budget becomes even more important.

"Budgets change all the time," says Molly Barackman-Eder, senior manager in financial capability at NeighborWorks America. "If you've had a change in income, this is a good time to think about a budget as an organizing tool."

NeighborWorks network organizations say they are continuing to hear from residents interested in doing the financial education and credit repair that will help them on a path to buying new homes. But even before March turned to April, housing counselors say they were also receiving calls from residents who were worried about what was going to happen if. If they lost jobs. If they couldn't pay their rent or their mortgage as the COVID-19 virus forced businesses to shut down or scale back.